These Terms of Service (“Terms”) govern the provision of remote desktop support and related services (“Services”) by Chapman Digital LLC (“Provider”) to the undersigned or otherwise authorized Client (“Client”).

By engaging in or authorizing a remote desktop session facilitated by Chapman Digital LLC, the Client agrees to the following terms:

1. Authorization

The Client authorizes Chapman Digital LLC to establish a remote connection to the Client’s computer systems and/or networks for the purposes of troubleshooting, maintenance, support, and related IT services. The Client affirms that they are the owner or authorized user of the device(s) that Chapman Digital LLC will access.

2. Scope of Services

Services may include, but are not limited to: software troubleshooting, system configuration, security checks, updates, and installation assistance. Unless explicitly stated in a separate agreement, Services are provided on a best-effort basis and do not guarantee the resolution of all issues.

3. Client Responsibilities

The Client is responsible for ensuring that all critical data is backed up prior to any remote session. Chapman Digital LLC is not responsible for data loss or corruption. The Client agrees to remain available during the session and to cooperate with instructions as reasonably necessary. The Client must provide accurate information regarding system credentials, configuration, and any issues to be addressed.

4. Data Security & Privacy

Chapman Digital LLC will exercise commercially reasonable measures to safeguard Client data while performing Services. Sessions may involve access to files, applications, and information on Client systems; however, Chapman Digital LLC will not intentionally access Client data that is unrelated to the Services. Chapman Digital LLC will not capture, store, or disclose Client credentials or personal information except as necessary to perform the Services.

5. Risks of Remote Access

The Client acknowledges that remote access involves inherent risks, including unauthorized third-party access, data corruption, or system malfunction. Chapman Digital LLC will take industry-standard precautions but cannot guarantee against all risks.

6. Fees and Payment

Fees for Services will be billed according to the terms set forth in the Client’s service agreement, project estimate, or hourly support contract. Payment terms shall follow those outlined in the applicable service contract or invoice.

7. Limitation of Liability

Services are provided “AS IS” and “AS AVAILABLE.” In no event shall Chapman Digital LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, business interruption, or financial losses, regardless of the cause of action, arising from the use of the Services. Chapman Digital LLC’s total liability shall not exceed the fees paid by the Client for the specific session during which the claim arose.

8. Waiver of Damages

The Client, for themselves and their heirs, executors, administrators, and assigns, knowingly and voluntarily waives any and all claims for damages against Chapman Digital LLC that are indirect, incidental, special, consequential, or punitive. This waiver applies even if Chapman Digital LLC has been advised of the possibility of such damages.

9. Termination of Session

Either party may terminate a session at any time. Chapman Digital LLC may refuse or discontinue Services if the system environment poses risks (e.g., illegal software, malware, unsafe configurations).

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed under the laws of the Commonwealth of Massachusetts, without regard to conflict of laws principles.

Arbitration Requirement: Any dispute, claim, or controversy arising out of or relating to these Terms or the Services provided shall be resolved exclusively by binding arbitration, conducted under the rules of the American Arbitration Association (AAA) or a mutually agreed equivalent arbitration body. The arbitration shall take place in Boston, Massachusetts, and the decision of the arbitrator shall be final and binding. Each party shall bear its own legal costs, unless otherwise awarded by the arbitrator. The Client waives the right to bring or participate in any class action claim or lawsuit against Chapman Digital LLC.

Arbitration Opt-Out: The Client has the right to opt out of this Arbitration Requirement. To do so, the Client must send a written notice to Chapman Digital LLC at [Insert Company Address] within 30 days of the Effective Date of these Terms. The notice must clearly state that the Client wishes to opt out of the Arbitration Requirement and must include the Client’s full name and signature. Opting out will not affect any other part of these Terms.

11. Acceptance

By initiating or consenting to a remote desktop session, the Client acknowledges that they have read, understood, and agree to these Terms of Service.

Chapman Digital LLC

500 Grossman Dr. #1198, Braintree MA 02184

www.chapmandigital.co

Contact Us

If you have any questions or concerns about our policies, please feel free to contact us. We are committed to addressing your inquiries and ensuring that you have a clear understanding of our terms and practices.

You can reach us via email at legal@chapmandigital.co. We aim to respond to all inquiries promptly and provide the necessary assistance regarding our policies.